Terms & Conditions

Scope of Services

We supply, deliver and install:

• Frameless glass balustrades
• Stainless-steel handrails and balustrades
• Frameless glass showers
• Custom stainless-steel gates

Our work includes onsite measure, design adaptations, coordinating with third-party glass suppliers, and final installation.

Pricing & Payment Terms

1. Deposit: 50% of the total quoted price is due on acceptance of quote to cover material ordering and supplier coordination.
2. Progress Payment: The remaining 50% is due when installation is 70% complete—before final hand-over.
3. No Refunds: Once an invoice is paid, materials are ordered or cut to your exact specifications. We're unable to refund processed invoices.

Materials, Lead Times & Delays

• Third-Party Supply: Glass panels, toughened and laminated per SANS 10400 standards, are produced and edged by our specialist suppliers.
• Stock & Lead Times: Installations proceed only when materials arrive. Lead times vary by design complexity and supplier stock.
• Client Communication: We'll keep you updated on key milestones—measurements, glass-ready notifications and installation dates.

Quality Assurance & Warranty

• Lifetime Build Quality: All stainless parts are marine-grade 316L or equivalent, designed to resist corrosion.
• Glass Durability: Panels meet or exceed SANS 10400 safety specs: minimum height 1 m (1.2 m at certain pool areas) and air gaps ≤ 100 mm.
• Warranty: We guarantee workmanship for 12 months. Glass breakage due to misuse, impact or owner negligence is excluded.

Site Readiness & Client Responsibilities

To ensure smooth installation, you must:

• Provide safe, unobstructed access and power supply.
• Ensure walls, floors or structures are sound and level (plumb).
• Remove fragile items and cover valuables near the work area.

Delays or extra costs resulting from unprepared sites are billed at our standard hourly rate.

Design Changes & Cancellations

• Design Alterations: Any changes after material ordering may incur extra costs and extend lead times.
• Cancellation Fee: If you cancel after deposit and before order placement, you forfeit the deposit. Once materials are cut or ordered, no cancellations/refunds.

Photography & Marketing

We love showing off our craftsmanship! We may photograph your finished project—only with your written consent. We'll anonymise any visuals used on social media or our website to protect your privacy.

Compliance & Certification

All installations comply with the South African National Standards (SANS) 10400 Building Regulations.

Limitation of Liability

Our liability is strictly limited to the contract value. We're not responsible for:

• Indirect or consequential losses
• Damage from unauthorised modifications or neglect
• Delays beyond our control (e.g., force majeure or supplier shortages)

Governing Law

These T&Cs are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the Pretoria courts.